Streamline Technical Services

Your Service Solutions Partner...

Quality & Training

At Streamline Technical Services we are dedicated to developing and sustaining a relationship with our clients as their service solutions partner. Through a  quality oriented culture, and an environment that supports increasing knowledge, we know from experience that our customer’s success hinges on innovation and that to remain a supplier of preference we must demonstrate up-to-the-minute expertise in our trade. 

Each project with our customers creates an opportunity for overall organizational improvement. As a value-adding service provider, we consistently challenge our staff to achieve excellence in performance. To be the authority in our industry, is our goal, and is part of our entrusted reputation, and we will consistently transform STS’ structure to meet the needs of our customers. This is the groundwork of our quality and training center, which serves as council to our organizational endeavors.

 

· About STS Quality & Training Management

· About STS Product / Process Management

· About STS Personnel Management

Quality & Training Management

At STS we understand the benefits of having a strong quality management system. Our ISO-9001 based Quality Management System helps us focus our entire organization on consistently meeting or exceeding customer expectations. Through the implementation of proven quality management principles, STS has consistently demonstrated the ability to meet the needs of some of the most demanding international corporations.

This approach results in tangible benefits to include improved product reliability, streamlined process control and flow, continuous improvement through process review, process-based production flexibility and overall enhanced customer satisfaction.

Quality Management Elements

· Communication of Internal & Customer Needs

· Structured Leadership - Involvement at all Levels

· Institutionalized, Systemic Quality Control

· Process Approach to Management of Activities & Resources

· Identifies & Directs Interrelated Processes

· Encourages Continuous Improvement

· Provides Proper Data for Decision-Making

· Creates Environment of Mutually Beneficial Relationships

 

 

 

Product & Process Management

Here’s how we strive to be a global leader in service. Our processes clean up and prioritize activities. We work from the outside in, instead of the inside out. We do not believe applying rules just to apply rules gets the job done effectively. By evaluating each scenario we can discern the tangible requirements to meet your expectations, then implement efficiently and effectively to get the job done.

Once primarily a storage technology company, through this approach STS has evolved into an organization capable of servicing just about any computer related technology. Our products range from PCA’s and components to printers and servers, and we continue to strengthen individual and organizational expertise steadily.

Product Management Elements

· Control of Electrostatic Discharge

· Material Handling & NCM Competence

· Data & Documentation Control

· Itemized Materials Management & Analysis

· Methodical Identification & Traceability

· Regulatory Directives& Changes

· Industry & Market Dynamics

· Analysis and Testing Standards

Personnel Management

STS takes pride in identifying, attracting and retaining  the best staff possible for our business. Our core competency is our people and what each one brings to the table. We treat each other with dignity and respect, valuing the differences in each of us that makes up this great team, and we recognize the skill sets and potential of our staff members.

Employees have the opportunity to reach their full potential and make their maximum contribution. In fact, there have been talented people we referred to as “STS-putty” upon joining the staff, with no real designation until they revealed their true talents and how they would best effect the company. STS has practically 0% turn-over rate, and an extremely productive workforce.

Personnel Management Elements

· Thorough interviewing and knowledge of personnel

· Utilization of Staff Education & Talents

· Encouragement and Empowerment Strategies

· Enduring Training and Opportunities Programs

· Management Responsibility & Accountability

· Resource Management Checks & Balances

· Individual Contribution Recognition

· Customer Service Excellence Fostering