Streamline Technical Services

Your Service Solutions Partner...

Defective products are returned daily. The process necessary to handle defective goods results in the loss of time and money - and that expense takes weakens your bottom line. Often, only a small percentage of products returned are actually damaged. Considering the costs associated with technical and customer support, shipping to and from, exchanges and repairs, are you aware of the actual price you pay for even one return?

We can help! We can even start by helping you understand the costs associated with your current process, and then show you solutions that can not only greatly reduce those costs, but increase customer satisfaction while improving inefficiencies in the inevitable returns process.

The “DS” in DSDR:

Direct Ship

DSDR

In our “Direct Ship” process, we can reduce your repair TAT by up to two weeks just in the standard improvements, while reducing your warehousing, shipping and handling costs.

The Total DSDR:

Direct Ship—Direct Return

In our “Direct Ship - Direct Return” process, we can offer the same benefits as above - in the Direct Return scenario - but on an even larger savings level, and in addition we automatically reduce your frustration with the returns process.

If you’re thinking “...well this all sounds fine, but I don’t know how it would benefit me…” no problem! Simply send us an email with your current process, and we send you a no obligation suggestion for improvement that will save you money and time. Then we won’t bug you about it. If you decide to go with us, the great thing about our implementation is that we do everything we can to make it seamless for you!

When the manufacturing resource meets the value-add resource, great products and relationships result. The fact remains though, that service will be needed at some point. When your VAR becomes your customer in need of service, STS has the solution.  Our Total Service Solution is designed to receive and evaluate product for a minimal fee while only charging repair prices for actual repairs.

Our processes are set up to remove your bad product from the picture altogether while you and your VAR work on the important stuff. Before you know it, STS returns good product, and your customer is happy. In this TSS process, STS also records information pertinent to the defectives, helping you gain a better understanding of RFR’s so that corrective measures can be put in place to reduce the defects altogether. 

 

TSS—Total Service Solution